Go contents Go main menu Go left menu
Go Main Menu Go Contents

For enhancing KEPCO stakeholder’s engagement, KEPCO proceeds various programs and operates communication channels.

Operate Various Communication Channels

KEPCO identifies the stakeholders affecting business activities and defines the major stakeholders, establishing and strengthening the appropriate communication channel. By opening the online communication channel reflecting the recent trend, we try to communicate with young generations, the future targets, and establish the friendly image and make interesting content. Additionally, through interviews and case studies, we activerly engage with local communities to understand the impact of stakeholder engagement programs on these communities.
Furthermore, KEPCO operates online and offline communication channels to monitor stakeholder’s complaints and applies those issues in operation. Stakeholders suggest or request their question, problem and issues of KEPCO through complaints system (Ombudsman, Petition to government and etc.) And stakeholders participate offline programs (field trip, local residents’ program) to improve the understanding of KEPCO. Additionally, we have established KPIs (Key Performance Indicators) to measure the effectiveness of stakeholder engagement, and a system is in place to regularly review and report performance based on these indicators.

  • Assessment of KEPCO’s Stakeholders
    (Annually)

    • Figuring out KEPCO’s issues and vulnerable stakeholders

  • Customer Satisfaction
    (Annually)

    • Reviewing KEPCO’s service and announcing results in ALIO

  • Shareholder General Meeting
    (Annually)

    • Explaining KEPCO’s financial conditions and getting feedback to improve company’s value

  • Business meeting with subcontractors, subsidiaries
    (Year round)

    • Obtaining feedback to improve KEPCO’s strategy, programs related to subcontractors and etc.

  • Customer meetings
    (Year round)

    • Sharing KEPCO’s issues and getting feedback of improving company’s operation (billing structure, supporting programs and etc.)

  • Surveys related to KEPCO’s major issue
    (Year round)

    • Figuring out KEPCO’s issues and improving KEPCO’s strategy and programs (employee’s satisfaction, human rights issues and etc.)
  • KEPCO’s supporting program/system for stakeholders:
    • - SMEs Energy Technology Market (ETM) : The platform which announces KEPCO and other energy public firms’ supporting programs of subcontractors and local business.
    • - KEPCO’s Energy Market Place (E:NTER): The platform which individual customers and business customers can trade their renewable energy and check the electricity usage, energy efficiency and so on. Also users can check the total number of renewable energy trade, open API from KEPCO, supporting programs of individuals and groups.
    • - Bitgaram Innovation Center: KEPCO’s center of incubating Start-up in Naju. KEPCO offers programs and places for energy startup.
· Types of KEPCO’s supporting program for subcontractors, local business
  • Start up
    • KEPCO Energy Startup (Supporting energy related startup in Naju, offering the places and so on)
    • KEPCO employee’s startup (Casting employees who try to proceed energy related startups)
    • Cooperation of Startup supporting program(government)
  • Research and Development
    • Co-R&D with startup, subcontractors (Connecting subcontractors to consulting firm nsulting sub supporting pilot test of technology,
    • The platform for sharing and renting Research equipment
    • Supporting the certification of power equipment
  • Technology Commercialization
    • Operating the innovation cluster ( the cluster which is located near KEPCO about 3km) since 2020
    • *KEPCO supports local industry, university and research institutes to develop its own technology
    • KEPCO and MISS(the Ministry of SMES and startups) support subcontractors’ technology development.
  • Supporting Oversea business
    • Allowing the usage of brand ‘KTP(KEPCO Trusted Partner)’ and support to participate oversea conference (2 times / year)
    • Supporting subcontractors to participate in domestic, oversea business conference.
    • Consulting program to connect subcontractors and oversea buyers
·KEPCO’s Performances(meetings, communications) and Achievement with stakeholders in 2023
    • Online Communication Panel Group
      • Survey on KEPCO’s issues (2 times, 714 people)
    • KEPCO Young Auditor
      • Submit improvement cases more than once a month (Total 7 ideas and conducted 2)
      • Participants: 13 people(university students),
      • Performance: Promoting KEPCO’s activities 19 times by Social media
    • Cultivation of Conflict Management Professionals
      • Total 6 members who are related to transmission conflict and negotiation
- Subcontractors’ meeting (10 times) and conference of issue and policies(2 times) to obtain feedback of contracting system
- Consumer and small business meetings (more than 3 times) in 2023 for obtaining feedback of KEPCO
(Achievement)
  • Improving the system of subcontractors (operating speed of system for contracts)
  • digitalizing customer service system ‘KEPCO ON’ where customers can approach the system by their mobile phones and their bills, electricity usage and others.
  • Expanding KEPCO’s energy efficiency supporting program to small business owners.